Digital Services Specialist
As a member of TargetSmart’s Digital & Media Team, you will provide support and handle day-to-day client service requests. You will help TargetSmart engage with progressive organizations, Democratic campaigns, Digital and Media firms, and other consultants to ensure their satisfaction in the use of TargetSmart’s data, products, services, and technology tools. This role includes developing and maintaining relationships with and providing account management for a broad range of clients and partners, educating and training clients on TargetSmart’s data and offerings, understanding and documenting internal processes, and playing an essential role in the overall day to day operations of the Digital & Media team at TargetSmart.
In This Position You will:
Oversee and ensure delivery of all digital orders by submitting, tracking, and monitoring data requests and processing jobs
Provide first-level client facing support for digital requests or issues, escalating as needed to more senior staff or Director of Digital & Media
Conduct onboarding of new digital clients and provide continued training and guidance
Provide day-to-day support on partner ad platforms, including performing various operations on our data within those platforms (permissioning, distribution, enforcement of data retention policy, etc.)
Complete assigned and daily tasks under the direction of the Manager of Digital Services
Coordinate with Client Services, Sales, Production, Data Products, and other relevant Departments as necessary regarding digital operations
Develop an in-depth knowledge of the processes and systems used in the day-to-day operations of the Digital & Media team, and identify opportunities for improvement
Provide basic support for a variety of internal and external platforms that host TargetSmart data (first-level client facing)
Provide coverage for the support of incoming digital orders and coordinate schedules to ensure client coverage expectations are met
Assist the Director of Digital & Media and Manager(s) as needed
Assist in documenting Digital processes and conduct internal/external trainings
Requirements
- Familiarity with political data (i.e.- voter files, model scores, donor lists, membership lists, etc.)
- Experience with digital advertising apps and platforms like Facebook, LiveRamp, or other Programmatic DSPs
- Experience working with at least one of TargetSmart’s ListBuilder, SmartVAN, other Voter Activation Network (VAN) software, or other similar online data querying software
- Understanding of the voting process and political district boundaries
- 1+ years’ experience working with Democratic Campaigns or Progressive Non-Profits, PACs, Polling Firms, or Political Consultants
- Proficiency in MS Office (Word, Outlook, Excel, PowerPoint)
- Ability to trouble-shoot issues and solve problems requiring quick turnaround times
- Ability to handle multiple tasks at once and see them through to completion
- Attention to detail and solid communication skills
Benefits
About TargetSmart
TargetSmart focuses on our customers’ success and finding the best ways to ensure that success. With a politically focused approach, our team combines proprietary technologies, consumer data, public databases, data integrations, and strategic consulting to deliver high-performance, reliable data products and solutions.
TargetSmart thrives on a unique atmosphere and culture. Our professionals, at all levels, work primarily as virtual teams spread across the country. We encourage remote working and provide the necessary technology to facilitate it. We also foster an open environment (virtually, of course) where team members seek input from and are encouraged to collaborate and exchange ideas with their colleagues at all levels of the company. We decentralize decision-making wherever possible and put authority where the knowledge is. It’s our belief that this creates an atmosphere of respect and integrity where we all work together toward common goals. We believe that a diverse, inclusive staff is a fundamental strength. We’re committed to hiring people of all races, ethnicities, religions, ages, sex, genders, sexual orientations, and gender identities. Women, people of color, LGBTQ+ individuals, and members of untapped groups are welcome on our teams.
We offer a supportive workplace filled with dedicated and creative people and all the following benefits:
COMPETITIVE COMPENSATION
Including a 401(k) with generous company matching.
100% REMOTE WORKING OPPORTUNITY
Always have been and always will be.
TOP-NOTCH MEDICAL COVERAGE
Domestic-partner inclusive, health, dental, vision, life, cancer coverage, and long-term disability insurance for you and your dependents.
GENEROUS PAID TIME OFF
23 days of PTO per year. We believe in work-life balance and encourage you to use your time off. The company provides 11 ½ paid holidays per year.
PAID PARENTAL LEAVE
8 weeks of fully paid time off. All genders qualify equally, and the policy includes adoptions.
